$ ssh saandil@production
Authenticating
✓ Connected — session started 2014, uptime 11y
Saandil A
Azure Administrator & IT Support
Experienced IT professional with over 5 years in the industry, specialising in cloud computing and support across all major operating systems. Proven track record delivering reliable technical solutions in dynamic, multi-site environments.
SAANDIL-A · ONLINE
Years in IT support5+
Certifications7
Employers / contracts4
/services
Service catalog
Cloud & Identity
Operational
Microsoft 365 & Azure Administration
Active Directory / Microsoft Entra
Azure AD & Hybrid Environments
Intune, Teams, SharePoint, Exchange, OneDrive
Basic PowerShell scripting
Networking & Infrastructure
Operational
TCP/IP, DNS, DHCP
VPNs & Firewall Basics
PRTG Network Monitoring
Aruba APs / Avaya & HP Switches
Windows Server 2019/2022, Group Policy
Endpoint, Security & Support
Operational
Windows 10/11, macOS, basic Linux
MS Defender & Sophos AV
MFA, Mimecast, Phishing Prevention
Intune / Datto / Jamf Asset Management
RDP, TeamViewer, Datto Remote Support
AV Systems Troubleshooting
Service Management
Operational
ITIL Framework & SLA Targets
Jira Service Desk
ServiceNow
Mailbox & Distribution List Admin
SCCM (Deployment, Imaging & Compliance)
Knowledge Base & Documentation
End-User Training & Onboarding
Cross-Regional IT Support (UK & Europe)
Multi-Site Hardware Rollout & Provisioning
Leadership & Communication
Operational
Client & Stakeholder Communication
Team Leadership & Mentoring
Project Coordination
Customer Service Excellence
AI & Strategic Direction
Deploying
AI/ML Fundamentals
AI Tools for IT Operations & Automation
Digital Transformation & IT Strategy
Business Leadership & Stakeholder Management
/credentials
Verified credentials
View full Microsoft Learn transcript ↗
✓
Microsoft Certified: Azure Fundamentals
Microsoft
✓
Microsoft Certified: Security, Compliance & Identity Fundamentals
Microsoft
✓
Enable Hybrid Work with Microsoft Teams
Microsoft
✓
Introduction to Artificial Intelligence
Bimm University
✓
Microsoft Azure Administrator
Udemy
✓
CCNA Training Course
Corvit Systems
✓
ITIL 4 Fundamentals — Essentials of IT Service Management
ITIL
/experience
Experience log
In progress
TCK-2025-05
IT Support Technician
Resolution log
- Provided 1st/2nd line IT support to students and staff onsite and remotely, resolving account issues, device faults, and access problems via Teams, Zoom, and remote tools.
- Used SCCM as the primary management tool to deploy software, push updates, support device imaging, and maintain compliance across the staff and student device estate.
- Supported UK and European IT teams with hardware rollouts, device provisioning, and application deployments.
- Kept classrooms, labs, and teaching spaces fully operational by troubleshooting hardware, AV systems, and printer issues.
Resolved
TCK-2023-04
IT Support
Resolution log
- Provided technical support across Windows 10/11, Windows Server (2016–2022), macOS, and basic Linux systems.
- Managed user accounts and permissions via Active Directory, Group Policy, and Microsoft 365, including mailbox and distribution list administration.
- Enforced security protocols including MFA, email filtering, and endpoint protection with Defender, Mimecast, and Sophos.
- Handled Azure AD tasks in hybrid environments and supported Exchange Online, Teams, SharePoint, and OneDrive.
- Troubleshot network issues (TCP/IP, DNS, DHCP, VPN), monitored with PRTG, and resolved LAN/WAN connectivity problems.
- Delivered remote support using RDP, TeamViewer, and Datto; maintained desktops, laptops, printers, and mobile devices.
- Managed assets through Intune, used PowerShell for task automation, and worked within ITIL frameworks using Jira and ServiceNow.
Resolved
TCK-2020-12
IT Support Contractor
Resolution log
- Worked as an independent IT contractor providing hourly support to a range of clients across various environments.
- Installed, configured, and maintained both network and local printers.
- Performed hardware installations including desktops, laptops, peripherals, and internal components (RAM, SSDs).
- Set up network devices including routers, switches, and access points to ensure optimal connectivity and performance.
Resolved
TCK-2014-10
First Line Support
Resolution log
- Provided Tier 1 IT support to internal users, delivering desk-side assistance and remote troubleshooting across multiple systems and applications.
- Created and managed help desk tickets, resolved hardware and software issues, and conducted user training to reduce recurring problems.
- Supported users across various time zones, proactively diagnosing hardware and network issues.
- Prepared and deployed new computers and mobile devices in line with company standards, and escalated complex technical queries.
- Maintained detailed documentation of support interactions to enhance the internal knowledge base.
/education
Education
MBA (Executive) — Artificial Intelligence
Arden University, UK
BSc Computer Science — Applied Computing
Wrexham University, UK
/deployments
Deployed systems
Completed
PROJ-01
App built & deployed on Azure
Objective
Designed, built, and deployed this portfolio website from scratch — covering front-end development, source control, CI/CD pipelines, cloud hosting, and custom domain/DNS configuration end-to-end. This site is the live result of the project.
Tools & technologies
HTML5 / CSS3 / JavaScript
GitHub
GitHub Actions (CI/CD)
Azure Static Web Apps
Cloudflare DNS
Key tasks & responsibilities
- Built a fully responsive, single-file HTML/CSS/JS site with no external frameworks, including interactive features such as scroll-progress tracking, active-section navigation highlighting, and hover-based UI feedback.
- Version-controlled the project in a GitHub repository and configured continuous deployment via GitHub Actions to Azure Static Web Apps, so every commit auto-deploys.
- Provisioned an Azure Static Web App (Free tier) and linked it directly to the GitHub repository for automatic build-and-deploy workflows.
- Registered and configured a custom domain through Cloudflare, including CNAME records for both the root domain and www subdomain, and TXT-based domain ownership validation.
- Diagnosed and resolved DNS propagation and validation issues between Cloudflare and Azure, using CNAME flattening to correctly route the apex domain.
- Enabled automatic SSL/TLS certificate issuance through Azure for secure HTTPS delivery on the custom domain.
Completed
PROJ-02
Windows Server 2022 lab environment setup
Objective
Designed and configured a Windows Server 2022 environment to gain hands-on experience with Active Directory (AD) management, network configuration, and Group Policy implementation.
Tools & technologies
VMware
Windows Server 2022
Windows 10
Active Directory
Group Policy Management Console (GPMC)
Key tasks & responsibilities
- Deployed and configured Windows Server 2022 on a virtual machine using VMware.
- Set up and managed Active Directory, including creation and administration of users, groups, and organizational units (OUs).
- Implemented Group Policy Objects (GPOs) to enforce security settings and deliver a customized user experience per group.
- Configured secure file sharing within the AD environment to simulate a real-world domain infrastructure.
In development
More project write-ups are on the way — covering automation scripts and cloud migrations. Check back soon.
/activity
Activity feed
IT Support / VMware / Homelab — a recent post on my setup and learnings.
View post on LinkedIn →
In development
Posts on IT support, cloud administration, and career notes are coming soon.
/feedback
Recommendations
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/contact
Get in touch
Open to Junior Azure Admin & IT Support Roles.
Typical response time: within 24 hours
Phone available on request during interview scheduling.