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Saandil Altaf
IT Support Technician & Systems Administrator
Experienced IT professional with over 5 years in the industry, specialising in cloud computing, networking, and support across all major operating systems. Proven track record delivering reliable technical solutions in dynamic, multi-site environments.
5+
Years in IT support
7
Certifications
4
Employers / contracts
01
Skills
Cloud & Identity
Microsoft 365 & Azure Administration
Active Directory / Microsoft Entra
Azure AD & Hybrid Environments
Intune, Teams, SharePoint, Exchange, OneDrive
Basic PowerShell scripting
Networking & Infrastructure
TCP/IP, DNS, DHCP
VPNs & Firewall Basics
PRTG Network Monitoring
Aruba APs / Avaya & HP Switches
Windows Server 2019/2022, Group Policy
Endpoint, Security & Support
Windows 10/11, macOS, basic Linux
MS Defender & Sophos AV
MFA, Mimecast, Phishing Prevention
Intune / Datto / Jamf Asset Management
RDP, TeamViewer, Datto Remote Support
Service Management
ITIL Framework & SLA Targets
Jira Service Desk
ServiceNow
Mailbox & Distribution List Admin
02
Certifications
Microsoft Certified: Azure Fundamentals
Microsoft
Microsoft Certified: Security, Compliance & Identity Fundamentals
Microsoft
Enable Hybrid Work with Microsoft Teams
Microsoft
Introduction to Artificial Intelligence
Bimm University
Microsoft Azure Administrator
Udemy
CCNA Training Course
Corvit Systems
ITIL 4 Fundamentals — Essentials of IT Service Management
ITIL
03
Experience
TCK-2025-05
In progress
IT Support Technician
Resolution log
- Provided 1st/2nd line IT support to students and staff onsite and remotely, resolving account issues, device faults, and access problems via Teams, Zoom, and remote tools.
- Used SCCM as the primary management tool to deploy software, push updates, support device imaging, and maintain compliance across the staff and student device estate.
- Supported UK and European IT teams with hardware rollouts, device provisioning, and application deployments.
- Kept classrooms, labs, and teaching spaces fully operational by troubleshooting hardware, AV systems, and printer issues.
TCK-2023-04
Resolved
IT Support
Resolution log
- Provided technical support across Windows 10/11, Windows Server (2016–2022), macOS, and basic Linux systems.
- Managed user accounts and permissions via Active Directory, Group Policy, and Microsoft 365, including mailbox and distribution list administration.
- Enforced security protocols including MFA, email filtering, and endpoint protection with Defender, Mimecast, and Sophos.
- Handled Azure AD tasks in hybrid environments and supported Exchange Online, Teams, SharePoint, and OneDrive.
- Troubleshot network issues (TCP/IP, DNS, DHCP, VPN), monitored with PRTG, and resolved LAN/WAN connectivity problems.
- Delivered remote support using RDP, TeamViewer, and Datto; maintained desktops, laptops, printers, and mobile devices.
- Managed assets through Intune, used PowerShell for task automation, and worked within ITIL frameworks using Jira and ServiceNow.
TCK-2020-12
Resolved
IT Support Contractor
Resolution log
- Worked as an independent IT contractor providing hourly support to a range of clients across various environments.
- Installed, configured, and maintained both network and local printers.
- Performed hardware installations including desktops, laptops, peripherals, and internal components (RAM, SSDs).
- Set up network devices including routers, switches, and access points to ensure optimal connectivity and performance.
TCK-2014-10
Resolved
First Line Support
Resolution log
- Provided Tier 1 IT support to internal users, delivering desk-side assistance and remote troubleshooting across multiple systems and applications.
- Created and managed help desk tickets, resolved hardware and software issues, and conducted user training to reduce recurring problems.
- Supported users across various time zones, proactively diagnosing hardware and network issues.
- Prepared and deployed new computers and mobile devices in line with company standards, and escalated complex technical queries.
- Maintained detailed documentation of support interactions to enhance the internal knowledge base.
04
Education
BSc Computer Science — Applied Computing
Wrexham University, Wales
05
Contact
Open to IT support, systems administration, and cloud infrastructure roles.